Help me help you

Everybody is good at something.  My thing just happens to be computers.  I have friends that get frustrated when they are unable to install or operate some new program right away even when it comes easy to me.  I explain to them that, if I tried to do something new that they had done for years, the rolls would be reversed.  You should never be embarrassed or “feel stupid” just because you need to ask for help with some computer issue.  I promise I won’t be embarrassed when I find out that I can’t transcribe. :-)

Andrew Clarke

When you do find yourself in need of computer help, you can speed up the process by having as much information available as possible. One thing your computer person will need to know is what version of Windows you are running.  Some people confuse Windows and Microsoft Word.  To determine what version of Windows you are running, click here.  For those who prefer to type the link, use http://windows.microsoft.com/en-us/windows/which-operating-system.  The answer will appear at the top of the page.

In addition to knowing what version of Windows you are running, you will want to provide any error messages exactly as they appear.  Take a screen shot if you can.  You will also want to let your IT person know exactly what you were doing when the error happened.  Be as specific as possible.  The more accurate information you provide, the better and faster the solution will be determined.  There is no such thing as too much information.

What you do not want to do is withhold information that you feel will make you look bad in some way.  All this action does is slow down the process.  As Eleanor Roosevelt said “No one can make you feel inferior without your consent.”  We all either have computers go wonky on us (that’s a technical term) or we do something that we shouldn’t.  Fine.  Learn from the experience and move on.  Help me help you.

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