Have you ever hired a moving company to help you relocate to a new home? Whether it’s a move across town or across the country, the basic necessities of a good move are the same. How do you pick a moving company?
Growing up in the moving business, I have some advice on how to pick a company. The most important suggestion I have is to learn about the people with the greatest influence and direct impact on the success of your move – the moving crew.
Typically your first point of contact with your moving company is a sales person. How much you like and trust that person during the early phases of engagement will determine if you continue discussions and planning with that company or not. It’s important that this person listens to you and represents your best interest. Their professionalism, concern for your belongings and their accurate management of the vital details of your move are critical.
It’s much the same for you when you’re researching transcription companies. Your primary point of contact and overall impression of the company comes from how likeable and trustworthy the sales person is. As you learn more about the company, you’ll dig down into specifics but the sales person is the go-to person.
But what happens on moving day? Who rings the doorbell, greets you and enters into your home? Who packs your heirlooms, drives them to your new destination and delivers everything where it belongs on the other end? How much do you know about the movers? How much experience do they have? Are they paid by the hour? Do the movers receive incentive pay or penalties for their performance? What key measurements are they accountable to? Did you think to research these important questions ahead of time?
To ensure a successful move, your movers should be accountable for on-time pickup and delivery and claims-free moves. Did your sales representative offer these metrics for your consideration? How current are the numbers?
In transcription, accuracy and turnaround are the benchmarks of performance. You want to know what the company’s quarterly and year-to-date accuracy and turnaround numbers are. Have you been presented with these vital statistics? And what about the experience of the transcriptionists, editors and managers — the people who show up at your “doorstep?” Are they paid hourly or based on their production? Do they receive incentives for accuracy, turnaround or both? What is the company’s quality assurance program and what is the audit frequency?
The accurate delivery of the transcribed document captures the patient encounter and becomes a permanent record in the patient’s chart. Ensure that your transcription company is delivering the accuracy and turnaround needed to keep you moving in the right direction. Ask the tough questions. It’s your move to make.
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